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This was an incredibly distressing and high-profile incident. I underwent the process of independent investigation with trepidation. Whilst I knew of Niche, I wasn’t entirely sure about the approach. However, right from the start, Niche were professional, calm and mature. They understood where the organisation was coming from but didn’t compromise their integrity of the investigation. I was particularly keen that the family had a voice and were able to contribute and I wasn’t disappointed. The report was fair and the appropriate method was used, but it was dealt with in a personal way and with tact.