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Sharon Benford, Senior Account Manager, NHSE

I really enjoyed reading the report. It was a very well-written report and told the story of the vanguard journey and the context really well. I thought that the methodology used was robust and comprehensive. It was clear that, despite the challenges with missing data, you have worked really hard to capture and analyse as much useful quantitative and qualitative data as possible. There were some interesting findings in terms of the difference between the trusts, which is useful in terms of opening up conversations about variations and service improvements.

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