A values driven consultancy

We are proud to say that we are a ‘values driven’ consultancy. This means that the way we conduct our business, the way we treat our staff, our clients, their staff and the families and people who work with us, is always with respect, kindness and integrity. Many of our staff have previously worked in healthcare and we understand the various challenges that services face.

Our clients tell us we understand their organisations, the unique challenges they face and that we really care about what we do. They tell us that we are flexible, highly responsive and act with utmost discretion. Above all, they tell us that we deliver on our commitments, and they enjoy working with us.

When we work with families we work with compassion, this means listening properly to their concerns and helping them to understand how to navigate the investigatory process. We know we can deliver difficult messages but we always aim to do this in a balanced way; our independence is of paramount importance to us.

Our values

We are a strongly values driven organisation and exercise our continuous commitment to improving health and social care services in everything we do.

Integrity

Respect

Kindness

We work with our clients, families and regulators with absolute integrity at all times. We price our jobs responsibly and we deliver within agreed budgets and timescales.

We treat everyone who comes into contact with our consultancy how we ourselves would want to be treated or how we would want our family to be treated. We listen, we reflect and do all we can to understand your viewpoint.

We are appreciative in all of our interactions and we approach families, staff and organisations with kindness, compassion and respect for their experiences.

Integrity

Respect

Kindness

We work with our clients, families and regulators with absolute integrity at all times. We price our jobs responsibly and we deliver within agreed budgets and timescales.

We treat everyone who comes into contact with our consultancy how we ourselves would want to be treated or how we would want our family to be treated. We listen, we reflect and do all we can to understand your viewpoint.

We are appreciative in all of our interactions and we approach families, staff and organisations with kindness, compassion and respect for their experiences.

Corporate Social Responsibility

We operate a strong corporate and social responsibility ethic and regularly fundraise for charity and we support out employees with their own fundraising efforts. Last year, for example, we spent time providing hands-on support to a local food bank, we also did a company 'tough mudder' to raise funds for our chosen charity partner.

By becoming a Niche client, you are joining one of the key healthcare quality insight networks in the UK and we keep our clients up to date with regular briefings, thought leadership and knowledge, gained from our primary research bank.

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