Swansea Bay Independent Maternity and Neonatal Review
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We are proud to say that we are a 'values driven' consultancy. This means that the way we conduct our business, the way we treat our staff, our clients, their staff and the families and people who work with us, is always with respect, kindness and integrity. Many of our staff have previously worked in healthcare and we understand the various challenges that services face.
Our clients tell us we understand their organisations, the unique challenges they face and that we really care about what we do. They tell us that we are flexible, highly responsive and act with utmost discretion. Above all, they tell us that we deliver on our commitments, and they enjoy working with us.
When we work with families we work with compassion, this means listening properly to their concerns and helping them to understand how to navigate the investigatory process. We know we can deliver difficult messages but we always aim to do this in a balanced way; our independence is of paramount importance to us.
We are a strongly values driven organisation and exercise our continuous commitment to improving health and social care services in everything we do.
We operate a strong corporate and social responsibility ethic and regularly fundraise for charity and we support our employees with their own fundraising efforts. For example, we spent time providing hands-on support to a local food bank, we also did a company 'tough mudder' to raise funds for our chosen charity partner.
By becoming a Niche client, you are joining one of the key healthcare quality insight networks in the UK and we keep our clients up to date with regular briefings, thought leadership and knowledge, gained from our primary research bank.
Independence and integrity are at the heart of everything we do. We have built a solid, long-standing reputation for delivering independent investigations, reviews and evaluations that are trusted by our clients and regulatory bodies nationally. Niche has conducted almost 3,000 independent reviews over the last 32 years.
We have extensive protections relating to independence and are one of very few investigation firms who are ISO certified for our quality and information governance processes.
Niche is an employee owned trust and a B Corp. We have no external shareholders, and no contractual or other relationships with any other organisation which would compromise our independence. Our staff and associates have no conflicting interests in any other organisation, and they make regular declarations in this regard, including in relation to each project that we work on.
Our investigations are robust, proportionate, evidence-based and supported by the most up to date examples of good practice. We recognise that not everyone will agree with the findings of an independent investigation, or indeed, that they trust in the outcome or the process. Indeed, many of the people that we work with have spent years in adversarial or traumatic situations.
We are wholly and independently responsible for our findings, conclusions and recommendations. Whilst we always seek factual accuracy representations in our work, no other agency – including our client – has the authority to ‘sign off’ our report, or to insist on a particular form of finding.
Like any professional organisation we are paid for the work we do. Being paid for the supply of a highly specialised service does not mean that our independence is compromised in any way.
We are contracted precisely because of our independent role, and our proven track record of safely surfacing the truth. We know reviews can deliver difficult messages, but we always aim to do this in a fair and balanced way. At Niche we see the facility of independent reviews as a fundamental aspect of patient safety and very few organisations are as experienced, or as committed to setting out the facts so that learning can occur, as Niche.
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